Booking & Shipping

How I will know about my vehicle arrival?

We will update you at all steps. Once the ship will confirmed we will provide you the ETA (Estimated Time for Arrival) at your port.

How long will it take for the shipping vessel to reach my port?

We do our best to ship your vehicle so that you receive it in a timely manner. The durations given below are from the designated Japanese port to your port of discharge. Please note that they are estimates based on our past experience and are not guaranteed. Africa: approximately 3–5 weeks to travel from Japanese port to destination Port. Georgia: approximately 6 weeks to travel from Japanese port to destination Port. Caribbean: approximately 3–5 weeks to travel from Japanese port to destination Port. Pacific Region: approximately 1 week to travel from Japanese port to destination Port. South America: approximately 4 weeks to travel from Japanese port to destination Port.

How can I see if the shipping vessel actually left as scheduled?

We will inform you once ship will leave the Japanese Port.

How can I see if my vehicle has really been loaded onto the vessel as scheduled?

We will supply you the copy of BL you can verify it to your local shipping agent.

Can I see if my vehicle passed its inspection?

A PDF of your vehicle’s inspection certificate will be provided to you once it has been received from the inspection agency.

What information do you need from me to begin booking a shipping vessel for my vehicle?

The information below is required to book a shipping vessel for your cargo. Please read the following carefully and provide us with all requested information. Most information is required by the contracted shipping companies. Port of Discharge: Your nearest port where the vessel will unload your cargo. Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use. Consignee: This is the vehicle’s “owner-to-be.” Please list the consignee’s full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive your B/L from the shipping company, it is mandatory that all of the consignee's information above be provided. Also, when providing us with your booking information, it is important to understand the following: Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided. The consignee’s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time. Notify Party: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in “Same as Consignee”. Docs Delivery Address: This information is required so that we can mail your documents, including your B/L, by courier. Please provide the full name of the recipient, full address (without any abbreviations), with land marks of known places, P O BOX NUMBER and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.

Why are there so many changes and delays to the shipping schedule?

These changes are made by the contracted shipping companies and we, as exporters, do not have authority to intervene with their decisions.